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MTE Malaysia Jun 2014: Crisis Management Perspective for Insurance Industry

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Malaysia, 26th June 2014 – BCM Institute and Persatuan Insurans Am Malaysia (PIAM) ERM Working Group,  successfully co-organized Meet-The-Expert (MTE) Malaysia 2014 seminar, themed "Crisis Management Perspective for Insurance Industry" at Malaysian Reinsurance Berhad Auditorium, Kuala Lumpur.

The main topic discussed was specifically in the area of Crisis Management. Crisis Management (or CM) is defined in www.bcmpedia.org as “the overall coordination of an organization’s response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization’s profitability, reputation, or ability to operate normally.” From an organization’s point of view, how can an organization recover from a crisis? How can an organization response to unexpected events or situations with potentially negative effects? These important issues were examined and discussed extensively during the seminar.

Mr. Richard Tan, PIAM’s Convenor, Finance and Corporate Governance of ERM Sub-Committee, who is also the Chief Executive Officer of UniAsia General Insurance Malaysia, inaugurate the session. David Tan shared his views by providing a few of the recent crisis happened in Malaysia. His aim was to reiterate on the similarity on Crisis Management and Risk Management. He emphasized that they are both integrated but they are not apparently associated.

Panel Speakers of the day Mr. Murugan M, Assistant Vice President of GMH Asia Pte Ltd and Encik Mohamad Radzuan Mohamed, Senior Vice President & Group Chief Risk Management & Compliance Officer of MNRB Holdings Berhad share the different aspects of Crisis Management. Murugan shared what constitute a crisis management framework and the planning methodologies such as an overview on how a crisis management program is setup, concepts and good practices of crisis management, and how to develop competency with the needs of training.

The second speaker for the day, Encik Radzuan stressed on the practical aspects from MNRB’s organizational point of view in Crisis Management. In order to ameliorate audience’s understanding, he shared with the audience a sample video from BP Headquarters about the incident of a poor management skill in handling a crisis which then turned into a disaster. This sharing of video demonstrates how a large organization with a poorly organized crisis management process can leave a significant reputational impact in real-world situations.

PIAM ERM Workgroup, MNRB Holdings Bhd and BCM Institute would like to thank all the participants from the insurance industry for this valuable collaboration and contributions to the success of Meet-the-Expert seminar Malaysia 2014.


 

BCM Institute held second wave of BCM 300, Pilot 'Meet The Expert' in the Philippines

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Manila, Philippines 7 September 2012

Following the success of the first run of BCM-300: Implementing BCM in the Philippines,  BCM Institute conducted again the training and certification preparatory course in Business Continuity Management (BCM) last September 5-6 at Asian Institute of Management Conference Center Manila. There were 16 managers and executives from top corporations in PH who attended the course.

As BCM Institute aligned its courses to support the new ISO 22301 Standard for BCMS, the second batch of BCM-330: ISO 22301 BCMS Implementer class in Philippines was among the first BCM classes wherein the new ISO Standard were already integrated in the BCM-330 courseware. Dr. Goh Moh Heng, President of BCM Institute, conducted the lecture and workshop during the two-day training course. On September 7, the students took the Business Continuity Certified Specialist (BCCS) exam for certification.

Most of the students who joined the recent class in BCM-330: ISO 22301 BCMS Implementer have been working in the field of BCM for the several years; however, they do not have formal education and certification as BCM practitioners. These are the feedbacks that were provided during the training:
    “Excellent.”
•    “Interesting course; I learned a lot.”
•    “Execution or delivery of the course was excellent; His knowledge on BCM is unquestionable.”
•    “The course is really very relevant and the materials are really excellent. We can make use of these as effective learning materials and also as references for doing the basic training for our unit BC Coordinator.”


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BCM Institute together with its partner CNDR, also piloted the Meet-The-Expert (MTE) in September 7 at Pan Pacific Hotel Manila. The MTE was sponsored by DNV Philippines. Approximately 70 BCM practitioners from different companies and business groups attended the said event. Dr. Goh Moh heng, together with Mr. Lim Jit Ting, a Senior Principal Engineer of the world leading certification body, DNV Business Assurance, discussed about the elements of new ISO 22301 Standard for BCMS and its implication to organizations which are currently certified and are operating in their BCM. Dr. Goh also provided his insights to on how companies can adopt the new ISO Standard in their BC plans.

The MTE paved the way for BC practitioners to raise questions and clarifications during the open forum. It has reawakened also the perspective of BCM practitioners in the PH to update their business continuity plans gearing towards the new ISO Standard.
The BCM Institute gave away BCM-130 handbook to the first 25 online registrants while all attendees received an e-book copy of Manager’s Guide to ISO 22301 Standard for BC Management System (Lite Version).

The BCM Institute held these series of activities in partnership with Corporate Network for Disaster Response (CNDR). In May 7,2012,  BCM Institute has formally established its presence in Philippines by signing a Memorandum of Understanding with as its institutional partner in running BCM and Disaster Recovery Education courses.
   

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