|
DAY ONE: 27 APRIL 2005 WEDNESDAY
|
| 08.00 | Registration
|
| |
|
| 08.55 | Chairman's welcome address
|
| |
|
| 09.00 | Keynote address:
Homeland Security and DR / BC
- New threats and challenges in the US and the world
- Improving public and private partnerships
- Developing a coherent strategy
|
| | John Copenhaver, CBCP, Chairman, Board of Directors, DRI International, USA
|
| 09.30 | Keynote address:
Terrorism issues - an integral part of your Business Continuity plan
- Upcoming challenges in Singapore
- Ensuring national security
- Strengthening coordination between public and private organisations
|
| | Andrew Tan, Security Analyst, Institute of Defence and Strategic Studies
|
| INDUSTRY BEST PRACTICES I |
|
| 10.00 | Healthcare: Raising the bar in healthcare through BCM
- Hospital environments are one of the last major frontiers to embrace and implement BC programs
- Motivations for implementing BC/DR - legislation and patient safety, health threats like SARS and avian flu
- Overcoming challenges when implementing BC plans
- Benefits realised from developing the plan
- Practical approach and planning model employed - be adapted by organisations seeking to improve operation standards and competitiveness using BCM
|
| | Steve Sobak, Chief Operating Officer, KK Women's and Children's Hospital, Singapore
|
| 10.30 | Morning refreshments sponsored by
 |
| |
|
| 11.15 | Telecommunication: Business Continuity Management
- Understanding the business drivers in a telco environment
- Garnering senior management support for the BC program
- Identifying the unique challenges in the telco environment
- Challenges in delivering the BC program to the organisation
|
| | Siti Baizura Yunus, Head of Business Continuity & Insurance Management (BCIM), Maxis Communications Berhad, Malaysia
|
| 11.45 | ABC... 123 - THe building blocks of your BCP
- Partnering right - ensuring a successful BC plan
- Translating the BC plan into action
|
| | Desmond Low, Product Manager, Managed Hosting Services, SingTel, Singapore
|
| 12.15 | Networking lunch
|
| |
|
| 13.45 | Utilities: BCM for the energy and utilities industry
- Challenges developing a BC program for an organisation in the essential services industry
- Establishing a corporate-wide BCM framework
- Integrating and coordinating emergency response and BC processes with public authorities
|
| |
|
| SHARING OF EXPERIENCES I |
|
| 14.15 | Case study summit
This session features BC professionals who will share their experiences with delegates. Learn how your peers address business continuity, emergency management and security issues, and come prepared to ask questions. |
| | Confirmed: Siti Baizura Yunus, Head of Business Continuity & Insurance Management (BCIM), Maxis Communications Berhad, Malaysia Confirmed: Rowena Wilkinson, Head of Business Continuity Services, Westpac Banking Corporation, Australia Confirmed: Norman McElhenny, Vice President, Business Resiliency, Asia Pacific, JP Morgan Services, Japan
|
| 14.45 | Speed networking
 In a fast-paced, structured yet effective manner, speed networking offers a unique opportunity to meet all your fellow attendees face-to-face in just 45 minutes! Bring plenty of business cards along for a fast and furious interactive session. |
| |
|
| 15.30 | Afternoon refreshments sponsored by
|
| |
|
| 16.00 | A single resiliency strategy that protects both the business and infrastructure
- Analysing planning and implementing a single resiliency strategy
- Ensuring rapid response to unanticipated events
|
| | Gregg Globe, Worldwide Vice President Infrastructure Services, Integrated Technology Services, IBM Global Services, USA
|
| 16.30 | An industry newcomer's perspective
- Implementing BCM can be complex challenge
- Gain an insight into a “rookie’s” perspectives
- Understanding how to avoid the pitfalls
|
| | Irene Lye, Senior Manager, Systems on Silicon Manufacturing Co Pte Ltd, Singapore
|
| 17.00 | BCM as an operational risk issue in the context of a Basel 2 and COSO's new ERM-Internal Control Environment in a financial institution
- Key elements in BCP in relation to Basel 2 & COSO's new framework
- Risk rating methodology
- Unexpected threats and risk exposures
- IT and non-IT aspects of BCM
- Scenario analysis & contingency planning phases
|
| | Guan Seng Khoo, Group Chief Risk Officer, RHB Capital Berhad, Malaysia
|
| 17.30 | Conducting BCP awareness and training
- Effective BCP awareness and training programs is essential in BCM
- Ensure management and staff understand their roles and responsibilities
- Ensure recovery team members have the ability to perform continuity and recovery procedures
- Training safeguards your business against disasters
|
| | Albert Kong, Director, Head of Project & Process Management Asia, HVB, Singapore
|
| 18.00 | Aligning the facility management with the business continuity plan
- Improving the degree of success of BCM programs for organisations through creative and effective deployment of facilities management
- Facility managers as an invaluable partner and resource to security, emergency management and business continuity managers
- Helping BC and DR managers build effective BC programs that will keep the organisation in business
|
| | Dan Steele, Senior Director, Facilities Operations/EHS/Security, Chartered Semiconductor Manufacturing, Singapore
|
| 18.30 | Q & A and close of day one conference
|
| |
|
|
DAY TWO: 28 APRIL 2005 THURSDAY
|
| 08.55 | Chairman’s welcome address
|
| |
|
| BCM STANDARDS AND REGULATORY FRAMEWORKS |
The international financial market is arguably the world’s most inter-dependent industry where a financial catastrophe in one market can adversely affect the other markets. The BCM Guidelines and the Supervisory Requirement introduced by the Monetary Authority of Singapore and the Hong Kong Monetary Authority respectively are two major BCM frameworks for organisations operating in the respective financial markets. Essentially, organisations need to review and understand the potential impact on the financial industry as well as associated industries. This is further supplemented by efforts from various associations and government agencies such as the Singapore Business Federation and the Infocomm Development Authority of Singapore.
|
| 09.00 | Strategic panel discussion:
BCM Standards and regulatory frameworks
- BCM Guidelines
- China BC-DR Directions
- BC-DR Standards for Service Providers
|
| | Edmund Chong, ABCP, Senior Manager, Infocomm Development Authority of Singapore Leon Chang, Director, Monetary Authority of Singapore Yuci Wang, Director General, Department of Network Coordination, State Council Informatization Office, China
|
| 10.00 | Developing business continuity / disaster recovery standard for service providers
- Overview of the first BC/ DR standard for service providers; jointly developed by an industry working group and the Infocomm Development Authority of Singapore
- Addressing the diverse perspectives and requirements from different industries
- Experience and challenges of putting together BC/ DR Standard for service providers
|
| | Edmund Chong, ABCP, Senior Manager, Infocomm Development Authority of Singapore
|
| 10.30 | Morning refreshments sponsored by
|
| |
|
| INDUSTRY BEST PRACTICES II |
|
| 11.15 | Manufacturing
- Importance of a good environmental management system and program
- Challenges encountered when designing the programs
- Leveraging on BCM to overcome the challenges
|
| | Irene Lye, Senior Manager, Systems on Silicon Manufacturing Co Pte Ltd, Singapore
|
| 11.45 | Banking
- First step in ensuring a successful BC implementation - securing Senior Management buy-in
- Using awareness programs to maintain Senior Management interests
- Leveraging on simulation exercises to ensure Senior Management involvement
|
| | Rowena Wilkinson, Head of Business Continuity Services, Westpac Banking Corporation, Australia
|
| 12.15 | Networking lunch
|
| |
|
| AUDITING BUSINESS CONTINUITY |
The constant review and audit of organizational business continuity programs continue to be instrumental in ensuring business continuity and survivability.
|
| 13.30 | BCM Compliance Audit - The DBS Story
- Importance of well-structured BCM compliance audit programs
- Balancing the need to meet profit objectives and ensuring compliance
- Identifying the criteria to measure corporate business continuity standards
|
| | Jacqueline Tay, CBCP, Vice President, Corporate Security - Business Continuity Management, DBS Bank, Singapore
|
| 14.00 | Auditing business continuity management program
- Growing concern regarding control measures and accountability
- Overcoming compliance requirements - integrating audit processes with the business continuity program development and maintenance (Sarbanes-Oxley Act and the Basel II Accord)
|
| |
|
| SHARING OFEXPERIENCES II |
|
| 14.30 | Managing a regional BCM program
- Challenges encountered while managing the regional program
- Balancing and integrating the different needs of regional and local BC programs
- Lessons drawn from the experience gained while overcoming the challenges
|
| | Norman McElhenny, Vice President, Business Resiliency, Asia Pacific, JP Morgan Services, Japan
|
| 15.00 | Afternoon refreshments sponsored by
|
| |
|
| 15.30 | Selecting and negotiating an alternate site contract
- Negotiating hot site contracts
- Learn about and understand vendors’ perspectives
- Maximising your budget
- Managing deviations between organisational requirements and contract deliverables
|
| |
|
| 16.00 | Testing and exercising the business continuity plan - A new paradigm
- Ascertaining the capability of management and recovery teams
- Pushing them to the boundaries between simulation and reality
- Meeting compliance issues and enhancing survivability in the ultra-competitive world
|
| |
|
| 16.30 | Role of crisis management and corporate security in BCM
- The positive impact of effective and creative crisis management and corporate security on the organisation and BCM
- Importance of corporate governance, security and fraud-prevention to mitigate organisational risks
- Creative measures to benefit BCM
|
| |
|
| 17.30 | Chairman’s closing remarks & conference close
|
| |
|
