Managing COVID-19 for Financial Institutions and Preparing for the New Normal

The aftermath of the initial COVID-19 waves has left the world a radically changed place. After months of non-essential business suspension and travel, mask enforcement, mass quarantines, remote working, social distancing, Because of some of the COVID-19 measures necessary to halt the spread of the virus, a lot of industries reliant on consumers going out to use their products and services have suffered immensely from economic inactivity. 

One of these heavily impacted industries is the Financial one. Financial industries (such as banks and insurance companies) have found themselves suddenly needing to juggle business functions that were never designed for remote working. What happens to bank branches and the employees unable to work remotely? What happens to customers who do not have the means or the ability to access bank services through digital banking? What happens to customer engagement when Social Distancing has become king at the height of the COVID-19 pandemic? The worst of the virus is over for many, many countries, but who’s to say this is the last we will encounter of this type of scenario? We have to be prepared.

The scenario, using Financial Institutions as a general case study, is set to explore how Finanicial Institutions reacted, adapted, and eventually survived the height of the COVID-19 pandemic. It will cover, but will not be limited to, the following points:

  1. How COVID-19 has impacted Financial institutions
  2. Business Continuity Management for Financial Institutions
  3. The preventive measures and responses that Financial Institutions had to adopt to adapt to COVID-19
  4. The ‘New Normal’ For Financial Institutions 

This webinar is Free for active members of BCM Institute only (Click “For member” button to register).  However, for non-members or inactive members, it is payable at SGD50.

Registration is Closed.